Purchasing

Please note this purchasing page has been put together as a quick reference guide: 

To view our full Terms & Conditions, Privacy & Cookie Policy and Copyright Notice please click here

 

The Terms Of Use of our website together with our Privacy Policy, Cookie Policy, Terms & Conditions of Sale, Returns Policy, and Copyright Notice govern Bear Treasures by Melanie Jayne’s relationship with you in relation to this website, website store, products and purchases.

Products, Images and Purchasing

My Products


The bears and accessories are designed and handmade by me, Melanie Jayne McCarthy. The materials used in the construction of the bears are sourced from specialised teddy bear making outlets, materials used include mohair, alpaca, quality fake fur fabrics, english glass eyes, wool felts, stuffing, steel shot for weight, nut and bolt and cotter joints. As my products are handmade this means the bears are individually created with the intention not to identically duplicate a previous bear, however the designs, mohairs and colour combinations used may be repeated at anytime. Although I have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on my site are approximate. Important Due the nature and materials used my products are collectable handmade items and are not intend for children under the age of 14 * * *




Images


The images of the products on my site are for illustrative purposes only. Although I have made every effort to display the colours accurately, I cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. © Copyright ~ Bear Treasures by Melanie Jayne. All Rights Reserved. All images, text, photographs, designs or other medium used are my copyright and I reserve all rights, this means you may not use them, for any purpose, without my express and written permission. To view our Copyright Notice please click here




Ordering and Purchasing


  • My shopping pages will guide you through the steps you need to take to place an order
  • When purchasing from the Bear Treasures shop please ensure you select the correct postal destination, under payment for your postal destination may result in your payment being returned and your order cancelled.
  • Orders are taken on first come basis & we reserve the right of refusal & the right to cancel purchases.
  • You will receive emails to confirm your order has been placed
  • Our full Terms & Conditions of Sale can be found here
  • Custom duties and taxes due in the destination country are the purchasers responsibility




Payment


  • Payment is taken in British Pounds Sterling. The Bear Treasures website store accepts Paypal, if you do not have a PayPal account you can still checkout as a guest in PayPal and make a card payment.
  • Under no circumstances will we post to a different address than that shown on the PayPal account at the time of purchase
  • Our full Terms & Conditions of Sale can be found here
  • Layaway available
  • Custom duties and taxes due in the destination country are the purchasers responsibility




Postage


  • UK Postage - £10.00
  • EU - £17.00 postage
  • International/Worldwide postage - £25.00
  • All parcels are sent within 3 days of payments received, using Royal Mail services and are sent insured.
  • Unfortunately due to the weight of the bears I am unable to combine shipping as this makes shipping more expensive.
  • Please ensure you select the correct postal destination when making your purchase, under payment for your postal destination may result in your payment being returned and your order cancelled.
  • Under no circumstances will we post to a different address than shown on the paypal account at the time of purchase
  • Customs duties and taxes due in the destination country are the customers responsibility.




Cancellations & Returns


  • In accordance with the UK Distance selling regulations you are entitled to cancel within 14 days of delivery of the item. A full refund is available subject to the item being returned undamaged and in its original condition. Refunds will be paid within 30 days of receiving the item. Refunds do not include postal charges and deductions will be made for custom charges if incurred within the UK for returning the item.
  • Items must be returned fully insured, we will not accept liability for missing, or damaged items in the post
  • Exemptions to cancellations and returns are items purchased by layaway or in circumstances of custom orders
  • View our full Cancellation Terms or our Return Policy here




Layaway


  • Layaway is available on request for bears over £200.00 and is offered as a two instalment payment plan.
  • I will send you a PayPal invoice which allows a partial minimum payment to be made.
  • The first partial payment is due on the point of ordering, this is 50% of the purchase price of the bear, and is taken as a none refundable or transferable deposit.
  • Please note the bear will remain available on my website until I receive the first payment. Once received the bear will be marked as out of stock and will be held on layaway.
  • The second and final payment is due on or before 28th of the following month, this is the remaining 50% of the purchase price plus the cost of postage. Once payment is received in full I will post your bear to the address shown on the PayPal account.
  • Failure to keep to the dates will result in your order being cancelled and your deposit forfeited
  • Layaway is not available on commission orders.





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